Privacy Policy

1. Introduction

Ladr Pty Ltd (ABN 12 345 678 901) (“Ladr”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. Information we collect

We collect personal information that you provide directly to us when you create an account, subscribe, or use our platform. This may include:

• Your name and email address;
• Billing information and payment details;
• Information about your engagement with course content (chapters read, progress, time spent);
• Technical information such as device, browser, IP address, and usage analytics;
• Any other information you provide to us through forms, surveys, or correspondence.

3. How we use your information

We use personal information for the following purposes:

• To provide access to our platform and educational content;
• To process payments and manage your subscription;
• To personalise your learning experience and track your progress;
• To communicate with you about your account and our services;
• To improve our platform, content, and user experience based on aggregated usage data;
• To comply with our legal and regulatory obligations.

4. Disclosure to third parties

We do not sell your personal information. We may disclose personal information to trusted third-party service providers who assist us in operating our platform — including payment processors, hosting providers, email service providers, and analytics tools. These providers are bound by confidentiality obligations and may only use your information for the purposes for which it was disclosed.

5. Data security and storage

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, and disclosure. Your information is stored on secure servers operated by reputable cloud service providers, and is encrypted both in transit and at rest.

6. Cookies and analytics

We use cookies and similar technologies to operate the platform, remember your preferences, and analyse how the platform is used. You can disable cookies through your browser settings, but doing so may affect functionality.

7. Accessing and correcting your information

You have the right to access the personal information we hold about you and to request corrections. You may also request that we delete your account and associated personal information, subject to any legal record-keeping obligations.

8. Overseas disclosure

Some of our service providers may store or process information outside of Australia. Where this occurs, we take reasonable steps to ensure that any overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the last updated date shown above. Significant changes will be communicated to you via email or through the platform.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at admin@ladr.property.